Support
Help without the clutter
Start with the self-serve routes. Email support when you need a real reply.
Start here
Use the shortest path first so you do not have to wait on support for simple requests.
Self-serve
Account and settings
Update your profile, notification preferences, and security settings.
Open settingsPrivacy and deletion
Review privacy terms or start a deletion request when you need one.
Data deletionAccessibility
Read the accessibility statement and reach out when a barrier blocks you.
Accessibility statementWhat to include
- The page or route where the issue happened
- A short description of the problem
- Any account email, username, or post link involved
- A screenshot if the issue is visual
If your issue is time-sensitive, mention that in the email subject so it can be sorted faster.
Common questions
Short answers for the issues people ask about most.
01. Do I need an account to start drawing?
No. You can start drawing without signing in. An account only helps when you want cloud drafts, sharing, or cross-device access.
02. How do I sign in?
Use Google sign-in or an email magic link. There is no password to remember.
03. What is the difference between Free Draw and Templates?
Free Draw gives you a blank canvas. Templates open a guided page with line art already in place.
04. Can I save my work across devices?
Signed-in users can sync drafts across devices. Signed-out work stays local to the browser.
05. Can I export or share my artwork?
Yes. You can export finished art and publish community posts when you want to share publicly.
06. Is FreeDrawColour safe for children?
The product uses family-safe defaults, moderated community surfaces, and clear privacy controls.
07. How do I report a bug, moderation issue, or accessibility barrier?
Email support with the page, what happened, and a screenshot if possible.
08. How often do templates update?
Templates update over time, and the sitemap reflects the published routes on the site.
09. Does FreeDrawColour cost anything?
No. The website is free to use today.